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Happy New Car Reviews



Thanks so Much for the van sale. Everything was fine and I’m over the moon with it. Simon did a great job answering my many emails. 

All the best





Hi Katrina...hope you all keeping well.

We have taken delivery of the 3008GT this morning. I cant thank you enough for you help and support you all gave. Please thank the team for me.

It was a bit of a wait..but believe me it was worth it.

The car is absolutely wonderful, it drives like a dream. We are so pleased with all you have done and can only say a big pat on the back is needed for you all.

Kindest regards Trevor & Zena 





Good afternoon,  thankyou for your support.  

The car is great. I look forward to driving it later. shame its raining.

The car was delivered with 33 miles on the clock - I was expecting more!  In fact I could of picked it up myself.

Must admit I was a bit unsure purchasing via internet etc but can state I am very happy so far.

You and Simon are very professional and you respond very quickly.

This is great as customer service and support can be so poor in areas nowadays, (I am a Quality Manager so deal with poor support given to the company I work for daily, and as such always aim to give customers immediate responses and ensure their satisfaction - this is the best way to get repeat business and word of mouth marketing !)

So a big thank you from me so far






Hi Katrina and Simon

Just a note to say thank you for the good service that we received purchasing our new car.


G Chignell





The Mazda arrived at lunchtime.

I am delighted with the car and the deal.

Let me know if I can give any feedback on your behalf.

I would be delighted to do so.

Best wishes

P Robinson



We were extremely pleased with the service we received from Happy New Car. They were friendly, efficient and accommodating throughout. The car was excellent value for money. We were able to order precisely the model we wanted including extras. It came with metallic paint and tax included in the price and it was delivered to our door. Why go through the hassle of trying to negotiate a price directly with a dealer?




Having initially been quite apprehensive about buying a car online I would confidently recommend Happy New Car ltd. They were easy to contact by email and phone and replied quickly to any queries I had. I was able to order the exact model and colour I wanted and it arrived a lot quicker than I was initially expecting. The car was delivered to my home at the time I requested and the delivery driver took his time to explain how all the gadgets worked. The price was better then any I could find elsewhere but still came with the warranty given by the dealers. Overall I am very pleased.





Thanks for all your efforts the new Nissan arrived and everything went smoothly.

Very pleased with the service and all your attention, you made buying the new Nissan very easy and would recommend you to anyone.






Hi Neil,

I took delivery of my car yesterday, all was, and is fine.

I am pleased with it, it`s a nice car.

I have to give you and your team, Simon and Katrina my thanks for your efforts in bringing about my delight.

Your price was much less than the local dealer and I will recommend your services to all my friends.

I would definitely use you again.

Many thanks,






Hi Katrina,

The delivery man phoned last night, and arranged to deliver the car at about 9 am, but was here at 8.30.  It was on a trailer, the delivery guy was very helpful.  It looked fine, and he suggested that we went for a ride in it, and he familiarised me with its controls.  It is a lovely car to drive, and is all that I hoped for.  It had only 6 miles on the clock.

The car was clean, well presented and I couldn't find any faults.  It was exactly as I ordered.

Thank you for the excellent service.  Happynewcar makes the car buying experience enjoyable.   I was allowed to chose the car I wanted, and not pressurised in any way.  You answered correspondence promptly, and truthfully, and I was kept informed.  You offered a fair price at the start and no haggling with all its dishonesty (which I hate).   Your generous discount has enabled me to pass on my Jazz (at an unbelievable discount) to a lady who needed (but couldn't afford) a reliable car - she is more over the moon than I am.

Now I have to go on a course to learn how to use all the gadgets.

My friends find it hard to believe that it is possible to buy good up-to-date new cars at the discounts you offer, and that there is no catch.   Could you please send me some business cards, so that I can pass on your details?

Now I have to buy a boot liner so that Maisie doesn't leave her hair, mud, river water or smell in the car!

Thanks again, and keep in touch.  I will send you cartoons and pictures of Maisie from time to time.

Please thank all you colleagues and I hope that your business prospers and grows.

Best wishes,  Peter



Hi Simon, Please post this testimonial on your website. 10th October 2014. This is the second car I have bought from your company. What a brilliant service. I was looking to replace my wife's Fiesta last year. We looked around and all the dealers were offering just a small discount. I looked cautiously on the internet. I found Happy New Car and you were very helpful, and gave me lots of advice. We placed an order and waited anxiously wondering if everything would go ok. We had never used the the internet for this type of purchase before and we were slightly sceptical. The factory order car arrived on the planned day as promised, we saved over £3000. 

Win win all round.

When my car was up for changing earlier this year we came back to Happy New Car and we also trawled the car supermarkets and dealers. My 64 plate Mondeo arrived last month to the exact colour and spec that I wanted. It was much cheaper than buying a 6 month old used car from a car supermarket. The service was good, despite the car being delayed by the factory. You were flexible and worked with us to ensure delivery was planned around my availability. Communication and service were excellent. I would not hesitate to recommend your company to friends, family or to anyone reading this review. Thanks once again. Alan




Hi Simon

Just to confirm car has been delivered all present and correct.

Thank you for a smooth transaction and look forward to the possibility of doing business again.

Best regards





Hello Simon,

Just a line to express my sincere thanks for the excellent service I received from you and the company for the purchase of the Citroen Picasso ordered from you recently.

From the initial contact to delivery, the service was exceptional and truly professional and went smoothly and all your promises were adhered to.

Needless to say I am very pleased with the vehicle,especially with the great savings I made with your company.


Once again thanks,

Malcolm Carvell.



I have 2 weeks ago received my new ford focus it is the second new car I have bought from happy new car My first in 2007.i collected it in Portsmouth as its main land delivery and transported it back to the Isle of Wight the price I paid saved me thousands to what I would have paid to island ford dealers. Many thanks to the advisor at happy new car




Purchased a Ford Fiesta for my son in April, the saving which I made was considerable, car was delivered to my house by transporter ( west coast scotland) thought was great was expecting it to be driven , the advisor was very easy to deal with and so pleased with my purchase I am looking to replace my own car through Happynew car, whilst I know it might be not how most people would normally purchase a new car, but with the credit card deposit it gives you the protection you require




Do not look anywhere else if you are buying a new car New Car have been a pleasure to deal with and have saved me a significant amount of money.

When we received the happy news that we had an addition to our family on the way, it was time to upsize from my beloved Skoda Superb estate to a Seat Alhambra people carrier – size matters when it comes to kids and babies!!!

I came across happynewcar.com on the internet and was surprised at how much cheaper they were than my local Seat dealer so looked in to them further. After doing a company search on them, I was glad to find out that they had been successfully trading for 10 years, this gave me a bit more confidence in the company so I got in touch with them. I spoke with a guy called Simon who explained that this was not an imported car – it was exactly the same specifications etc that I would receive from Seat and also I would be the first registered keeper of the car and it would be delivered direct to my door (to good to be true I thought – well it was!)

I placed the order for the car and paid a £500.00 deposit – this is required before the car is ordered by Happy New Car. I paid this on my MasterCard so I knew that I was covered under section 75 of the Consumer Credit Act 1974. He advised me that I would receive my brand new 64 plate Seat Alhambra early September........Happy days!

Towards the end of August, I got a call from him saying the car would be with me on September 1st – so I was over the moon. It was now time to pay the outstanding amount for the car – again, I paid this on my debit card so I was fully covered.

Now here is the only problem that I had with my whole experience: the car did not arrive on September 1st BUT this was not his fault but the fault of the delivery company who had given him the wrong information. Anyway, the car safely arrived in pristine condition on September 3rd so still a great service.

We are absolutely over the moon with our new Seat and will be recommending Happy New Car to any friends and family who are thinking of purchasing a new car so too can enjoy the large savings that we did.







Purchased a Vauxhall Mokka, unlike many other internet dealers the offer
they gave me included the Vauxhall unlimited mileage warranty, others seem
to offer a standard three year warranty.

All went very smoothly from order to the car delivered to my home yesterday at 10.00, with the new 2014 plate.

I was naturally a little worried about ordering via the internet, however
there was no need to be, Happy New Car provided me with one person to contact, who always responded quickly with any questions.

I also used Trusted Car Buyer to purchase my previous car, they were one of several companies mentioned on the Happy New Cars website, although independant of the company, having checked in my locality I feel they offered a fair price and a very easy transaction.

No hesitation in using both the services in the future





Simon (Parnaby)

I have today received my new Citreon C4 Grand Picasso. It was with a little apprehension that I placed the order for my wife's new car with yourself, and not a main dealer. What would the service be like, would I get what I wanted, were some of the negative comments with foundation?

I'm glad to say that I have received the best purchasing experience at a cost unmatched by any other organisation, that I have found.

The car was precisely what I ordered. I had no problem contacting yourself when I needed information and reassurance on all aspects of the car, it's price, the service I could expect and the delivery ( which by the way was to my door and earlier than had been quoted) I should have no hesitation buying from you again or recommending the company to others.

Please accept my thanks for all your hard work and here's looking forward to thousands of miles Happy motoring.



Steve  Peattie







Hope you are keeping well and business is brisk. We just to let you know that the Mondeo is fantastic, and we are very pleased. My sister is also looking for a new car, and I have recommended you. She would like to buy a new Vauxhall Zafira, and is looking at the ‘old’ model, as there are some great deals out there for a 1.6 or 1.8 Exclusiv Petrol model.  If you cannot help, no problem, but if you can give her a good deal you will have another happy customer!

Best wishes,




Simon, Thanks so much. Excellent service and thanks for your patience. You have another happy customer and might have a further order over next 6 months.


Dear Simon and team,   Thank you for making the deal so painless and efficient, with the courtesy that is all to rare.   With best wishes Richard

Dear Simon.  31 July 2012.  Received car at 7.30AM this morning.  I have purchased many new vehicles during the past 57 years for both private and business purposes. Fifteen of those years were spent in the retail motor trade and most of those at the customer service end.  I have therefore some experience of what customer levels of satisfaction and expectations should be when making such a significant purchase.

My recent purchase from Happy New Car has been the most pleasant, easiest and most cost effective ( in relative terms) I have ever undertaken.  "10 out of 10 HNC" 

I am delighted with the vehicle and the delightful manner to which Simon related to my apprehension of making such a high value commitment and transaction over the Internet.  Although I had the confidence of a satisfactory purchase my daughter made with Happy New Car several months previous, being the old sceptic I am I still needed convincing. 

Finally I would like to add that I would recommend my new found friends at Happy New Car to anyone and will not hesitate to make my own future vehicle purchases from them.  It only leaves me to say:  Thank you Simon and all.

Regards and best wishes John

I was put in touch with Happynewcar through autoebid and dealt with Simon Fourth throughout the process. Having had a really bad experience with Buyanewcar.co.uk I was a very wary and "demanding" customer. Simon worked hard to ensure all of my requests were met and was even flexible with deposit/purchase requiements. My car arrived yesterday as promised and exactly what was advertised, the driver was excellent. I saved £4.5 k on RRP by buying an in stock car which was delivered within 2 weeks of initial request, fantastic service. I would happily recommend Happynewcars to another buyer, thanks from a satisfied customer. 

Hi Simon,

Just to let you know, I've just paid the remaining £640 and the Fiesta arrived safely this morning.  Enjoyed driving into work in our nice new car!

If any of our friends or family are thinking of buying a new car we'll definitely recommend you!  Thanks for an easy and hassle free purchase and happy trading at Happy New Cars!

Best regards,

S Coppen



Hi Simon

Received the vehicle today, and transferred the outstanding balance, which hopefully you have received by now.

Just wanted to say thanks for your outstanding help in sorting things out and sourcing the car.


THIS FULL ARTICLE CAN BE FOUND ON AUTOCARS WEBSITE - https://www.autocar.co.uk/forums/t/20677.aspx       

It's a first for me but I have bought a brand new car!  My good lady and I have invested (invested in a practical sense, rather than a financial) a Peugeot 5008 Sport 120VTi.

Usually I am far to shrewd (read tight!) to buy new, much preferring to buy used and let someone else suffer the depreciation.  In this case though because we decided to go for a petrol version with certain options, there were none on the used market and we had to go new.

My order was being dealt with by Happy New Car.  They took a deposit, checked the spec and placed the order all by e-mail.  All I had to do was wait, then when the car turned up I paid the balance before delivery.  As it was a factory build, delivery was supposed to be due at the beginning of December but then I had also been told that by my local dealer.

Last week, I got a surprise e-mail from Simon at Happy New Car informing me it was ready!  Money transferred, the delivery was organised and it arrived to my home address yesterday as promised.

No, this isn't a plug for any of the companies I've used.  In a world where all you read are complaints, when a company does a job well and above expectation then I believe credit should be given.  This is one of those cases.


Hello Simon,

Many thanks for your excellent service. The delivery driver Jeff was professional bordering on superb calling in advance to give an eta etc.

I would have no hesitation in recommending your company now and in the future.

Thanks again.

Kind regards

Denis Yeoman


Hi Neil.

I would like to thank you and your company for supplying my new Nissan Qashqai, I am thrilled to bits with the vehicle.

I must admit though I was beginning to get a little worried with the length of lead time, which I appreciate was out of your hands, but all worth while in the end.

The car was treated today with the 'Diamond Brite' and would like to say how professional and friendly the guy was that carried this out.

If you require any future reference I would only be to pleased to assist.

Thanks once again.


I Hines


‘' Neil, I found your dedication to source the car of my wishes and work with me to find a finance deal to suit my situation and immediate requirements exemplary, and I would not hesitate to recommend you to anyone looking for a new car''

M Palmer


Hi Neil,

Just wanted to say thank you for the new car.

Very pleased, all I expected and then some.

You told me to spec the vehicle I wanted, from the Ford UK web site, and then send you the details.

Ford Mondeo Titanium X, latest spec, Ford Convers, Touch Screen Sat Nav, with reversing camera, 18" Alloy wheel, Tinted Windows, Roof Rails, complete with Full (Lt stone) Winsor Leather interior. The Lt Stone contrast with the black dash and door panels, is just beautiful. And ummmm,, the smell of new leather, the car is brilliant guys,,,.

I will without any doubt recommend ‘Happy New Car' to all my family and friends,,,. The savings are incredible.

I would suggest anyone wanting to purchase,, Do your planning, spec your vehicle, then be patient and have faith &  trust in these guys to do their job.

Delivery on brand new cars can be quite a wait, but with these kind of saving it's well worth the time and effort.

Thanks again guys.

Eddie Smith

Thank you for the invoice which I have downloaded and printed for my files.You are right - it is scary to transfer £19,000 + through a website and a voice on the 'phone.
The plus is more discount on the list price than I could get anywhere else.
Thank you for finding the car I wanted in time to beat the VAT increase in Jan. 

Rev. Ashworth 

Hi Neil,

The car is superb,and going very well. 

I will have no doubts about your service,and will happily recomend you.
Have a good Christmas and New Year.
Kind regards.

Once again THANKYOU


Hi Neil,

Thank you very much - the Mazda MX-5 has been delivered safe and sound today, it is lovely.   Your service is excellent and I am well pleased with the delivery.   I believe that all I have to do now is await the paperwork and, going on your efficiency up until now, I won't have to wait long!!   Again, Thank you so much from a very pleased customer!!  

Kind regards

Pat Allen


Gents - once again I send you my thanks, not only for the car but for all your efforts in sorting us out in the short time that you did. Especially of course many thanks Daryl for coming out in the rain on a bank holiday - Im sorry to have dragged your kids out and if I had've known how far it was I wouldn't have troubled you and would have got a cab. As I said before I will obviously recommend you to anyone I know that needs a new car at a sensible price and I will be in touch if ever I need to change the Zafira - wont be for a while thou! Please give me a shout if ever you are in Plymouth as I have a spare room and of course the first round will be on me.
With kindest regards


Hi Neil,

Just thought I'd let you know that I received the car yesterday. Thanks very much for your excellent service, I cannot express how easy it's been for a first time buyer like myself. I will recommend you to anybody that's thinking of buying a new car.

Once again,





A happy new car customer at this end......awaiting 2 sons to come home for the Easter weekend to help program radio, blue tooth and sat nav ETC .......Technology................... no problem, please bring in a 12 year old !!

Thanks for all your help and advice, Fantastic service and fantastic price.  Already spreading the word to friends and potential happy new car buyers.


Neil & Margaret 


Hi Neil,

I would like to thank you and your team for such a brilliant service.  Not only do you offer unbeatable prices, the service is unbeatable too.  

Some people may find the whole experience of buying a new car over the internet very frightening, and have several reservations.   With 'Happy New Car' there is no need to have any second thoughts.  My car arrived on time, UK specification, and to the latest specification.  I couldn't be any happier.

I will highly recommend 'Happy New Car' to all my family and friends, and will not hesitate to contact you when it's time for me to buy another new car. 

Many thanks

Greg White


Vehicle arrived-looks fantastic.I would recommend your service to anybody-especially with the money you save!  Anyway job done




To all at Happy New Van,
Just wanted to say how happy I am with the service received and my vehicle. Michelle kept me informed all the way through the process
and I am more than happy to recommend Happy New Van to other people who may wish to buy their vehicle via the internet but am in two minds.
The vehicle was delivered with my extras at the time stated by a very courteous delivery driver and I cannot possibly fault the service
I received. No one could match or beat the price I was stated and finance was also arranged by Michelle.
When I ever decide to acquire another vehicle I shall be phoning Happy New Car/ van
Many thanks Michelle,
Mark Evans

Hi Michelle,

In an age when good customer service is often just 'lip service' and certainly not something I take for granted, I would like to thank you and your colleagues for your help in making the purchase of our new car as smooth as possible.   Although I haven't had much time to look at all the features of the new car, I am certainly very pleased with the drive and all the major features that make people buy cars - i.e. the 'look', the colour and the CD player!   Thanks again for your help - I would be very 'happy' to use 'Happy New Car' again and recommend you to to others.  

All the Best,  


Hello Neil

Car arrived about 9.30am this morning everything perfect ,delivery guy a pleasure to deal with,I have just come back from my first trip out everything ok,this is the first time I have bought a vehicle over the internet and I must admit I have been a bit nervous but everything has run so smoothly and you have been a pleasure to deal with, I would not hesitate to recommend you to family and friends,and I will certainly come back to you again myself.

many thanks
Mr Brian Ricketts

Dear Neil,

My wife and I would like to let you know that we are delighted with the new car which arrived earlier today.

We did have some reservations about using the internet for this transaction and these have proven to be groundless. The whole deal went through as far as we are concerned seamlessly. Our telephone calls and emails were dealt with promptly, efficiently and with the utmost courtesy.

I write this testimonial to you so that others who have doubts can be sent this to be completely reassured.
Once again many thanks for your services.

We shall certainly come back for our next new car.

Yours sincerely,
Andrew Dean

Roy and I would like to say a very big thank you, we have driven our new car, sunroof and all, around town and find it a delight.

If any of our friends have a need for a new car we shall not hesitate in recommending you.

Many thanks

Morning Neil,

Just to let you know our car was delivered this morning, everything went smooth, cars looking super, you have a couple of happy customers up here who will not hesitate to recommend Happynewcar, thanks again,

David & Gaynor.

Hi Neil,
The car has arrived and all is ok. Thanks for your excellent service I will be recommending you to my officers.

Rodger Robbins

Hi Neil & Katrina

I would like to thank you both very much, I received my Ford Mondeo ST today it is really beautiful, both me and my Wife are over the moon with it.
Your service is excellent and your prices are outstanding.
It has been a pleasure to do business with you and would not hesitate to use you again in the future. I would also be more than happy to recommend you to any friends or family that may be considering buying a new car in the future.

Once again thank you, I am sure I will enjoy many months of happy and trouble free motoring in my nice new Mondeo ST, thanks to you and Happy New Car Ltd

Very best regards
Alan and Lesley Watkins

Hi Neil

Thank you for the prompt delivery of the car i was surprised the car was delivered at 8:30 in the morning that's excellent.


Dear Neil/Katrina
I am emailing to thank you for your brilliant service. I wish you every success for the future and will have no hesitation recommending your company......

Many thanks
A K Wilkinson

Just a note to thank you for all that has been done, great job, and have recommended your site and company to a few admiring colleagues here in Aberdeen, so hope you do well and prosper in the very near future.

Brian Mathers,  BTS


May I say that I have never purchased anything on the internet before, let alone a new car.  My experience of doing this through your goodself has been most satisfactory and I will not hesitate to recommend the process to any friends and acquaintances who may be thinking of buying a new car

Tony Lewis

I would like to thank you very much for all your help and I will certainly recommend you to anyone I know who is interested in buying a new car, as your service is excellent and you have always kept me fully informed with developments.

Kind regards